Last updated: 22 October 2026
This policy explains how cancellations and refunds work for Surecast subscriptions sold by Exaltes Global Private Limited.
Free trial
Every new account starts with a 14-day free trial with all features. You are not charged during the trial. If you cancel before it ends, you will not be charged at all.
Cancelling your subscription
- You can cancel at any time from Settings → Billing in the app, or by emailing hello@surecast.live from your account email.
- Cancellation stops future renewals. Your plan stays active until the end of the billing period you have already paid for.
- We confirm every cancellation by email.
Refunds
- First payment: if you are not happy, ask for a refund within 7 days of your first paid charge and we will refund it in full.
- Renewals: renewal payments are not refunded for partly used periods. If you forgot to cancel and have not used the Service since the renewal, write to us within 7 days of the charge and we will refund it.
- Duplicate or incorrect charges: refunded in full once confirmed.
- Service failure: if the Service is unavailable for more than 24 consecutive hours because of a fault on our side, you can ask for a pro-rata credit or refund for that time.
- Plan downgrades take effect at the next billing date and do not create a refund for the current period.
How to ask for a refund
Email hello@surecast.live with your account email, the date of the charge and the Razorpay payment ID if you have it. We reply within 2 business days.
Refund timelines
Approved refunds are processed within 5 to 7 business days and returned to the original payment method through Razorpay. Your bank or card issuer may take a few more days to show the credit.
Contact
Exaltes Global Private Limited
Plot 586, Tilak Marg, Pandit Dindayal Upadhyay Marg, Sector 25, Nigdi Pradhikaran, Pimpri Chinchwad, Pune, Maharashtra 411044, India
Email: hello@surecast.live