Last updated: 22 October 2026
This Privacy Policy explains how Exaltes Global Private Limited ("Surecast", "we", "us") collects, uses and protects personal data when you use surecast.live and app.surecast.live (the "Service"). We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made under them.
1. Data we collect
| Category | Examples |
|---|---|
| Account data | Name, email address, company name, team members you invite. |
| Connected account data | Access tokens and basic profile details (name, handle, page ID) for social accounts you connect. |
| Content | Posts, captions, images, video, approval comments and schedules you create. |
| Billing data | Plan, invoices, GSTIN if provided, and payment status from Razorpay. We do not receive or store full card numbers, UPI PINs or bank passwords. |
| Usage and device data | Log data such as IP address, browser type, pages visited and error logs, used to run and secure the Service. |
| Support data | Messages you send us and our replies. |
2. How we use it
- To provide the Service: publishing your scheduled posts, health checks, alerts and reports.
- To process payments, issue invoices and meet tax and accounting obligations.
- To send service emails such as login codes, failure alerts and billing notices.
- To keep the Service secure, prevent abuse and fix problems.
- To improve the Service using aggregated usage information.
- To send product news, only if you opt in. You can unsubscribe at any time.
We process your data on the basis of your consent, to perform our contract with you, and to comply with law. We do not sell personal data.
3. AI features
If you use AI drafting, the text you provide is sent to our AI provider to generate suggestions. It is used only to return results to you and is not used by us to train models.
4. Sharing
We share data only with:
- the social platforms you connect, to publish your content;
- service providers that help us run the Service, such as hosting (Hostinger), payments (Razorpay), email delivery and AI processing, under contracts that require them to protect your data;
- authorities, where the law requires it.
5. Storage and security
Data is stored on secured servers. Access tokens are encrypted, connections use HTTPS, and staff access is limited to what is needed. Some providers may process data outside India; where they do, we take steps to keep it protected.
6. Retention
We keep account data while your account is active. After you close your account, we delete your content and connected account tokens within 30 days, except billing records we must keep under tax law (generally 8 years).
7. Your rights
You may ask to access, correct, update or erase your personal data, withdraw consent, or nominate another person to exercise these rights. Email hello@surecast.live. We reply within 30 days.
8. Cookies
The website uses only essential cookies. The app uses cookies to keep you signed in. We do not use advertising cookies.
9. Children
The Service is not meant for anyone under 18, and we do not knowingly collect their data.
10. Grievance Officer
Joanna Paul, Grievance Officer
Exaltes Global Private Limited, Plot 586, Tilak Marg, Pandit Dindayal Upadhyay Marg, Sector 25, Nigdi Pradhikaran, Pimpri Chinchwad, Pune, Maharashtra 411044, India
Email: hello@surecast.live
11. Changes
We will post any changes on this page and tell you by email if they are material.